The government has announced that from 26th December 2020 they will be introducing tougher restrictions to combat the spread of Coronavirus. Our head office is based in a tier 4 area meaning our showroom will be closed until further notice. In accordance with the government rules we are still able to offer in-home design consultations, for any of our customers who would prefer virtual design consultation or showroom tour this is also available.
We were already and will continue to operate a COVID secure process in order to keep our customers and employees safe while enabling us to carry out work as planned. As of Monday 2nd of November we will be introducing even more enhanced measures as follows.
For our design consultations and survey appointments: • Regular hand washing and hand sanitising. We will sanitise or wash hands prior to your appointment, during and after. • Sales samples will be disinfected and cleaned before and after your appointment • We will be fully equipped with PPE in accordance with the current Government guidance • We will maintain social distancing • We will now ask you to complete a self-assessment form as part of our risk assessment process
For our installation appointments: • Regular hand washing and hand sanitising. We will sanitise or wash hands prior to your appointment, during and after. • The installation teams will be fully equipped with PPE in accordance with government guidelines. • To keep you as safe as possible, we will now ask you to vacate the room our installers are working in while the installation takes place. • Our installers will bring their own refreshments, please do not offer us any refreshments • Final clean down disinfecting all areas where work has been carried out • We will now ask you to complete a self-assessment form as part of our risk assessment process • Please clear the work area as much as possible in advance of our visit, this will reduce the amount of contact we need to have with items in your home • To avoid an additional visit to your property the installation team will carry out a final inspection and record the results through images and video, your final balance can be paid online or via telephone.
It is really important to stress that we plan to continue work as normal albeit with the above enhanced procedures in place to ensure the safety of our customers and employees alike. We live in challenging times and we are grateful for your continued support. Stay safe and well!