Terms and conditions of use
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Signature HI Limited T/A Signature Home Improvements, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Signature HI Limited T/A Signature Home Improvements and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Signature HI Limited T/A Signature Home Improvements and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
Links to other websites
Availability of the Website and disclaimers
Limitation of liability
Signature HI Limited T/A Signature Home Improvements details
You can contact Signature HI Limited T/A Signature Home Improvements by email on firstname.lastname@example.org.
COMPAINTS HANDLING PROCEDURE
IF YOU NEED TO MAKE A COMPLAINT
The principle assigned to deal with complaints is:
Unit 63 Glenmore Business Park
Tel No: 01243 939619
Email address: email@example.com
Company Registration No: 12123486
Step-by-step complaints procedure
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time.
When that happens, we want you to tell us what went wrong so we can put matters right.
We want to:
How and where to complain
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In person – call into our office at the address shown. We are open Monday to Friday from 9.00 am – 5.00pm.
In writing – write to us and address your letter to The Customer Complaint Manager.
By telephone – call us on 01243 939619 during our office hours and ask for the Customer Services Department.
By email – use the email address shown.
How long will it take?
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days to tell you:
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01243 939619 and ask to speak to the person handling your complaint.
If we cannot reach agreement with you?
If we can’t agree a solution with you within eight weeks, we will:
The Financial Ombudsman Service
Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service can be contacted in writing:
Financial Ombudsman Service
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk
If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.
Telephone: 01243 939619
R Porter-Young – Director